BPO is the world’s fastest growing industry logging trillions of dollars of transactions worldwide annually and Asia has emerged as the undisputed hub, with countries like China, India, Philippines, Vietnam and Malaysia competing hard for lucrative Fortune 500 accounts.

Amidst this rapidly evolving competitive scenario, having internationally certified systems and professionals has become the top most priority for most BPO organizations and they have been approaching global bodies like BCI (BPO Certification Institute Inc.), United States to get their processes and systems certified.

BCI is the world’s foremost standards body for the BPO industry and has established state-of-the-art standards on Talent Management Systems (TMMS - Talent Management Master Standards), Service Delivery Systems (SDMS – Service Delivery Master Standards) and Human Competence (HCMS – Human Competence Master Standards). BCI offers 17 professional certifications based on its HCMS.

It’s Enterprise-level certifications - the BSDQ22 and the BTMQ10 are founded on the SDMS and the TMMS, and are awarded to BPO organizations after they have implemented the SDMS and TMMS.

SkillRoots MaxLearn has been appointed as BCI’s authorized Implementation partner for BCI’s Enterprise standards for Europe, Africa & Asia. The company is solely responsible for carrying out pre-certification BSDQ and BTMQ audits in client organizations and also for implementing these systems according to BCI guidelines.

For more details, please email us at: bpocertifications@skillroots.com